1. Shipping Policy

We process orders within 1–3 business days. 
Production time: 7–15 business days. 
All items are shipped from China. We ship to most countries worldwide. Shipping cost is calculated at checkout. Delivery time: 7–15 business days after shipping. 
Customers are responsible for customs duties and taxes. A tracking number will be provided after shipping.

2. Return & Refund Policy

We accept returns within 30 days of delivery.Items must be unused and in original packaging.Custom made products are not returnable.Customers are responsible for return shipping costs.Refunds will be processed within 5 to 10 business days after we receive and inspect the returned items.

3. Privacy Policy

We collect personal information only to process orders and provide customer service. We do not sell or share your information with third parties. All data is stored securely and used only for order processing and communication.

4. Product Disclaimer

Due to the handmade nature of our products, slight variations between each pair are normal and not regarded as quality defects. Product colors may differ slightly due to different monitor screen settings. Please double-check the size before ordering to avoid fitting problems. To extend the service life of BJD eyes, keep them away from direct sunlight, high temperatures and sharp objects.

5. Payment Policy

We support secure online payment methods through PayPal. Full payment must be completed before order production begins. 

6. Terms of Service

By placing an order, you agree to our policies. All products are for hobby and collection use only. We reserve the right to cancel or refuse orders when necessary.