Returns are accepted only for defective or faulty items. Requests must be submitted within 30 days of receiving the product. Refunds will be made by the same method you used to pay. We do'nt accept exchange.
Please note: items marked “Final Sale” cannot be returned.

Sale and promotional items are excluded and remain subject to our regular return  policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN CONDITIONS

undefined All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

undefined All items must be returned with their original boxes.

undefined All items must be returned in one package.

undefined Return shipments must be made using the same service as the original delivery.

undefined We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US

undefined Customised items cannot be returned.

undefined The return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

undefined For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

undefined Naturally any faulty items can be returned.

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

undefined Order number

undefined Proof of purchase

undefined Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by JoeyDoll in case of returns.

Once your package reaches us, please allow 7-15 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

RETURN ADDRESS

Room206, JinzhongResidential Quater, Jinzhong Street23, Zhulin Community, Xiangmihu Street, Futian Dstrict, Shenzhen, Guangdong,518000,China

We’re available to support you via

Email: hello@joeydoll.com

Service Tel: (+86) 15889769975

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Friday : 9am - 18pm UTC+8

Now available in English.